FAQ 2017-01-16T23:41:42+00:00

Frequently Asked Questions

Your serial number will be emailed to you instantly. If you don’t see the email, then check your junk folder just in case you email filtered it (not common).

The standard license for all of our plugins can be used on 2 computers. We can do bulk license discounts. Contact us is you need a bulk licensing quote.

The activation can be transferred to a new computers. When activated, there will be a button called “View License” inside of the plugin user interface. Click on that button and then on “Transfer Activation”. The activation will then be removed from the computer so you can activate it on the new computer.

Yes, you may install the plugins on the same computer as many times as you want in as many Photoshop versions as you want. The activation limit applies to number of activated computers, not the total number of installs.

Contact us through the online contact form. We have a database of all serial numbers. We can find your license key based on your email address or name.

With our single plugin licenses, you may update your software to any new revision for the same version. For example, if you purchased EZ Green Screen 4, you may update to 4.0.1, 4.0.2, 4.1.1, etc. New released versions (EZ Green Screen 5 for example) will be offered at a discount to license holders of prior versions.

Just download the latest release from the website. You don’t need to uninstall your current version. Just install the newer release and it will replaces the files as needed. It will auto recognize your serial number and you won’t even need to re-enter if it is already activated.

After software activation, all sales are final. We encourage you to try our software prior to purchasing. We have full trial downloads for all of our plugins. These are fully functional with a grid watermark.

Activation issues are very rare. Typically, the only thing that will cause an issue is if a computer has restricted internet access or a proxy connection. For example, if you are using a corporate computer that does not have external internet connection. For this case, we can help you do a manual activation by using Photoshop scripting. Just contact us and we will get it activated for you.